Kerryn Fulton, CEO, C.S. Davidson, Inc. (Transformation)

Part 1 of 3  “Whenever you see a successful business, someone once made a courageous decision.” – Peter Drucker In my ongoing search for ordinary leaders doing extraordinary things, I’ve interviewed a woman who exemplifies so many of the characteristics of leadership in a field where finding women in senior leadership roles is uncommon.  I’ve …

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Employee Engagement (Bah! Humbug!)

One of our long-standing traditions at Christmas is watching our favorite Christmas movies.  It begins with “Trains, Planes and Automobiles” on Thanksgiving – the official opening of the Christmas season in the Davis house – and then the parade of classics begins: “White Christmas,” “Christmas in Connecticut,” “ It’s A Wonderful Life,” “The Gathering,” and …

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Some of the Greatest Challenges in Organizations (Effective Requests)

“I know you think you understand what you thought I said but I’m not sure you realize that what you heard is not what I meant.” – Alan Greenspan Joe (not his real name) came to me with a problem one day.  He was frustrated with one of his long-tenured employees who never seemed to …

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Some of the Greatest Challenges in Organizations (Conversations)

“Any problem in an organization or relationship is directly related to a conversation not being had or one being held poorly.” – Julio Olalla Julio's words rang true the first time I heard them.  In 2006 I had the privilege of sitting in a conference room where he was conducting a coaching course.   He had …

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